Quality Service

SPI – Logistics and Procurement services leverage documented processes, experienced workers, and advanced technology to ensure customer satisfaction. The combination of processes, experience, and technology offers customers a singular opportunity to trust SPI – Logistics and Procurement with their needs. Enhanced customer support services for ongoing operations allow customers to utilize our nationwide response capability and 24x7x365 support via our National Response Center in Freeland, Michigan. SPI – Logistics and Procurement desire and ability to understand its customer's business model allow our company to achieve the level of customer satisfaction and the reputation that we possess.

SPI – Logistics and Procurement ensures effective communications with customers across all levels of every project using proven Program Management procedures. Managing the integration and deployment processes of materials, coordination with the end users, and working directly with the client partner is paramount in the minds of our Project Management. The Project Manager acts as the point of contact on compliance issues and is notified of all escalation issues. In addition, our Project Managers conduct frequent reviews with their team as well as our customers to ensure completeness and accuracy, as well as to track the strengths and challenges of each project.

Quality Control

SPI – Logistics and Procurement makes sure quality is an integral part of the design, development, and fabrication of our products and services. All core processes used to produce deliverable products and services are documented and controlled via SPI Innovations’ quality manual.

SPI – Logistics and Procurement staging services are ideal for customers to reduce the demand on their limited resources, minimize on-site configuration time frames and keep their network project on schedule across many remote locations. Our staging services provide product placement, assembly, configuration, burn-in and testing, repackaging, labeling and delivery to the customer site according to mutually agreed specifications. SPI – Logistics and Procurement offers these services at our staging facilities located in Oklahoma City, OK and Chantilly, VA. We have proven methods of deploying our staging services through out the United States based on customer requirements.

Configuration and Assembly

Our state of the art Systems Integration Center consists of two burn/configuration areas and the expertise to perform: kitting, assembly, hardware integration, software integration, warranty management, burn-in, testing, and repair. SPI – Logistics and Procurement configuration and integration services provide an excellent base for testing and deployment, as well as on- site trouble-shooting and repair.

Custom Cabling and Connectors

SPI – Logistics and Procurement team of skilled and trained technicians have the ability to respond to diverse cabling and connecting requirements including: WAN cable, data cable, interface cable, extension cable, shielded cable and fiber optic cable. Cabling can be engineered, built, and tested to any customer specifications.