Solutions | Managing People, Assets, etc.
Whether you have one office or one hundred, we provide 24-hour daily monitoring of your entire network infrastructure, including systems of employees who work from home or by remote laptop. We can usually diagnose and correct problems without leaving our office. Each month, we provide a report of the activities we performed to reduce the potential of lost IT services. Periodically, we also conduct on-site physical inspections and perform tests of your backup process and power failure equipment. Our assessment of servers and desktop equipment performance also aids your IT department in planning equipment upgrades and helps prevent unexpected capacity problems.
ProActive Performance Program
Performance, Availability & Predictive Failure Monitoring
SPI Innovations utilizes an expansive monitoring system designed to track the availability and performance of critical networking gear (e.g. routers, firewalls, managed switches, etc.) This monitoring system provides the SPI Innovations Service desk with a real-time alert if a problem arises. If an alert is triggered, we will quickly identify and correct the issue remotely, whenever possible. On-site technical support is always available as needed.
Patch Monitoring & Management
Staying up to date with security patches for all of your software and operating systems is a full-time job and essential to avoiding security breaches. We remotely monitor the security patch levels of computers running approved operating systems that are connected to your network. This includes servers, desktop workstations, and laptop/notebook computers. We then deploy patches utilizing strategic timing based on best industry practices. SPI Innovations also monitors and manages patch levels of Microsoft Office applications, and certain Microsoft back office server-based applications such as Exchange server.
Virus & Spyware Monitoring & Management
Through a continued process of system monitoring and software updates, we strive to identify, quarantine and eliminate viruses and spyware that can lead to malicious activity, sudden loss of data, sluggish equipment performance and critical security breaches.
System Maintenance
Basic maintenance tasks are included with our Proactive Performance Program. Each maintenance task is performed utilizing the most expedient and unobtrusive method available.
Trend Analysis
To assist with ongoing planning related to equipment replacement or upgrades, SPI Innovations monitors performance trends and identifies capacity deficiencies in your technical infrastructure.
Review Meetings
Periodic client meetings are held to review monitoring reports and service requests, discuss priorities for the following quarter, and to assess the overall satisfaction with the services being provided.
Physical Equipment Inspections
SPI Innovations conducts periodic on-site reviews and tests of core network components. Tests will include:
- Verifying of backup tape reliability and quality
- Checking UPS status and strength of battery
- Determining the recoverability of data files stored on tape
- Inspecting the core network equipment and infrastructure
Outsourced Solutions
Outsourcing has become a key operational tactic for most businesses, allowing them to concentrate on their core competencies without increasing overhead. The IT Outsourcing Services offered by SPI Innovations benefit our clients by improving profitability and efficiency, while reducing costs. We deliver expertise related to the latest trends and resources in business technology, while reducing the need for in-house training and increased permanent staffing.
Outsourced Assessment
This service provides a detailed blueprint of a client’s IT environment related to hardware, software, networking, and security. The assessment further outlines areas where information technology can most profoundly improve the business as a whole, including the:
- Identification of opportunities for increased efficiencies and operational improvements
- Analysis of IT network security weaknesses and recommended solutions to minimize risk
Strategic Business Review
Every day, SPI Innovations helps our clients maximize return on technology investments and better achieve internal goals and objectives. The strategic business review process provides:
- An overview of the current technology environment
- Strategic plans and recommendations for network additions and upgrades
- A detailed outline of IT issues, opportunities, and challenges
Stabilization Services
Once immediate concerns are addressed and a more efficient and secure technology environment has been established, the Stabilization Services of SPI Innovations transition clients to a preventative-based management process. We then implement an appropriate, on-going level of service and financial technology investment. Services included are:
- Necessary operating system upgrades
- Continual systematic updates to virus definitions
- Application of service packs
- Optimization of desktops and servers
On-Site Services
SPI Innovations offers on-site technology services which are designed to document, support, and optimize a client’s entire IT infrastructure. We also maintain a stable and productive computing environment which reduces downtime and improves both employee efficiency and company profitability. Services include:
- Maintenance of systems and network documentation to record proper configuration
- Hardware and software installations, configuration and upgrades
- Desktop and laptop support
- Data protection, backup and recovery
- Internet and email connectivity and configuration
- Technology vendor coordination
- Wireless and wide area network consultation
- Creation and maintenance of the network guidebook
Remote Management Services
We understand that prompt response and resolution to infrastructure and technology concerns are critical for most businesses. SPI Innovations delivers two different remote technology services:
Remote network monitoring
Allows us to anticipate and quickly resolve network issues before they become major problems
Remote desktop and server support
Creates the ability to provide immediate response and issue resolution for technology concerns
Help Desk Services
Businesses throughout the country rely on the Help Desk Services provided by SPI Innovations for direct, first level technical support, problem shooting and issue resolution services. The Help Desk is available each weekday during normal office hours to offer:
Immediate user support for desktop operating systems, office productivity applications and basic connectivity issues
Technical experts, state-of-the-art problem resolution tools and comprehensive documentation to facilitate rapid user productivity
