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The SPI – Outsourced IT Solutions Group Delivers
solutions using a team approach. Your technology needs will be assessed
by our IT group and the appropriate professionals will be deployed to
deliver exceptional service and quality to your organization.
As a SPI -
Outsourced IT Solutions client, you will find a team of
technology experts working with you to deliver the best IT services
possible. · A Project Manager responsible for relationship management, client communications, scheduling and account management · A Primary Consultant who takes responsibility for day-to-day servicing · A Secondary Consultant who assists the primary consultant with technical issues and challenges if necessary · An Account Manager who handles overall business issues · A 24-hour, 7-day a week emergency support hotline · A strong pool of backup consultants both locally and nationally
· Assessment Services: SPI – IT Outsourced Solutions are preceded by a comprehensive network assessments. Assessment Service provides a detailed roadmap of a business’ computing environment and outlines areas where strategic implementation of information technology can most profoundly improve the business as a whole. The assessment identifies technology issues that require immediate attention and determines the amount of ongoing maintenance and support necessary to optimize the infrastructure to support your organization’s needs. The service also cities: o Opportunities for increased efficiencies and operational improvements o Network security weaknesses and recommended solutions · Stabilization Services – The beginning of a SPI - Outsourced IT Solutions client engagement often requires technology environment stabilization. Stabilization Services are designed to transition a client from a support and maintenance method of technology management to a predictable level of service and financial investment. Stabilization Services run in parallel with SPI - Outsourced IT Solutions and include: o Operating system upgrades o Updates to virus definitions o Application of service packs o Defragmentation of desktops and servers Once these stabilization activities are completed, SPI - Outsourced IT Solutions delivers a checklist for scheduled SPI - Outsourced IT Solutions visits, provides initial estimates for recommended projects, and the results of a Strategic Business Review summarizing the relationship after the first 60 days. · On-Site Services – On-Site Services are designed to document, maintain, and optimize every client’s IT infrastructure. The services are delivered on a regularly scheduled basis and range from virus detection and extraction to computer and network troubleshooting. On-Site Services include: o Maintenance of systems and network documentation to record proper configuration o Hardware and software installations, configuration and upgrades o Desktop and laptop support o Data protection, back up, and recovery o Internet and email connectivity and configuration o Technology vendor coordination o Wireless and Wide Area Network expertise o Creation and maintenance of the network guidebook · Project Planning & Implementation – There are a wide range of special technology needs and projects that fall outside the scope of standard ongoing maintenance and support. SPI - Outsourced IT Solutions approach to hardware and software and negotiated discounts with key suppliers ensures that projects are completed on time and within budget. Projects may include: o Planning and management of technology resources during facility moves o Strategic planning for business growth and technology changes o Network and technology facility design o Disaster preparedness planning o Establishment of computer usage policies o Documentation of software license compliance o Asset inventory and management o New product evaluations · Help Desk Services – SPI - Outsourced IT Solutions Help Desk provides first level technical support, problem troubleshooting and issue escalation services during normal office hours. o The Help Desk provides immediate user support for desktop operating systems, office productivity applications and basic connectivity issues o Technical experts, state-of-the-art problem resolution tools and comprehensive documentation facilitate user productivity · Remote Management Services – In addition to regularly scheduled On-Site Services, SPI - Outsourced IT Solutions provides Remote Management Services. While not a replacement for all on-site support, this service is a cost-effective method for managing critical network elements. SPI - Outsourced IT Solutions delivers two different remote services: o Remote network monitoring allows SPI - Outsourced IT Solutions to anticipate and quickly resolve network issues before they become major problems o Remote desktop and remote server support reduces downtime and speeds issue resolution · Strategic Business Review – To help clients maximize return on investment and achieve their technology goals and objectives. SPI - Outsourced IT Solutions provides a Strategic Business Review. This review evaluates the progress within the client’s technology environment, associated costs and benefits. The review provides: o An overview of the current environment o A summary of service hours utilized o An outline of services and projects delivered o A detailed list of issues and challenges o Strategic plans and recommendations for network additions and upgrades o Business technology goals and objectives for the next quarter
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