SPI – Outsourced IT Solutions ^TM Provides Applications Management

Applications Management Solutions
Our team has implemented proven, reliable programs and methodologies for clients. SPI - Outsourced IT Solutions offers an extensive portfolio of outsourcing solutions that deliver results companies are looking for in business focus, technology improvement, cost management and access to resources. We have developed an approach to outsourcing solutions delivery, refined over ten years of applications solutions, that combines industry leading processes and methodologies, best-in-class tools and teams of specialists that help you focus on the strategic imperatives that sharpen your competitive edge and position you for success.

SPI - Outsourced IT Solutions' comprehensive Application Management Solutions comprises four main components:

1.       Applications Management delivers economies of scale through industrialized processes and related resources;

2.       Rigorous Methodology that integrates the state of the art modeling platforms and compliant delivery processes;

3.       Measured Delivery through customized, adaptive agreements that are based on our clients' specific and evolving requirements and priorities;

4.       Flexible Delivery Options that provide the "right" solution to meet specific business needs.

Our Approach
Applications are the lifeblood of any enterprise, supporting every aspect of how business is planned, managed and executed. As small, medium and large enterprises face the need to rapidly respond to customer requirements and competitive issues, these applications come under increasing pressure to support the business, do more for less, and deliver business value.

Increasingly complex applications portfolios, high maintenance costs, and scarce applications support skills can significantly distract attention from competitive issues. Cost management expectations and the continuing need to upgrade applications are driving organizations to explore outsourcing and application management options. Scarce resources, IT governance challenges and the need for speed add additional pressure.

Outsourcing applications management to SPI - Outsourced IT Solutions can help you manage these challenges so you can focus on the strategic business and technology initiatives you need to achieve your business goals.

With SPI - Outsourced IT Solutions you get 12 years of applications management experience and dedication. We provide applications management for clients nationwide and have secured significant cost savings for our clients.

Applications Management
SPI - Outsourced IT Solutions has deployed a network of dedicated Applications Management professionals. We offer a standardized, alternative approach to applications management.  Remote delivery has increasingly become the model of choice for our clients providing operational and financial benefits. We can deliver on the promise of improved efficiency and reduced cost by adhering to several key principles:

• Relational resources: leveraging and sharing skilled expertise and resources across multiple clients to increase flexibility, lower risk, reduce cost and improve service;
• Industrialization of processes: standardizing the methodologies and processes to implement a factory approach engineered for high productivity and low cost;
• Automation of tools: integrating and automating the state-of-the-art tools to deliver improved productivity and enhanced reliability.

With a network of Applications Management Professionals around the country we can deliver seamless support to our clients in our geographical regions. Each professional operates with a consistent standard of excellence. Using a combination of proven methodologies, highly-trained people and leading-edge technologies SPI - Outsourced IT Solutions brings value to the business and delivers an exceptional level of customer satisfaction.

Rigorous Methodology
SPI - Outsourced IT Solutions utilizes proven compliant methodology to deliver our Applications Management solutions. Our delivery consists of best practices, methods, techniques and tools for efficient, effective management and execution of all phases of the lifecycle of applications management.

SPI - Outsourced IT Solutions has also integrated the compliance disciplines in order to provide clients with improvements in service delivery, speed, productivity and cost. We are committed to providing total quality management for all applications management engagements.

Measured Delivery
No service is complete without the right measurements in place. SPI - Outsourced IT Solutions implements, delivers, measures and reports on a full compliment of performance scales to meet our customers' needs and business value:

• Scope of Work -  sets out the scope of the work in the service to be delivered
• Service Level Agreements - our service level agreements define the scope of work, how much and how we will execute the engagement. Our service evolves throughout the life of the engagement to conform to the needs of the client.
• Operating Level Agreements - define the cost of the engagement and the performance measurements among multiple service providers to ensure seamless, undisrupted delivery and minimize miscommunications
• Total Quality Management - defines the roles, responsibilities, process flow, communication and reporting among clients, SPI - Outsourced IT Solutions and third-party vendors by outlining how we will deliver expected client results and key deliverables
• Due Dates and Customer Expectations –  continually measure and assists us with improving customer satisfaction

Flexible Delivery Options
We recognize that one size does not fit all. Small, medium and large enterprises all require different levels of engagement.  In addition to responsive, measured service, SPI - Outsourced IT Solutions blends the mix of services and delivery options to craft a strategy which will best fit our clients' needs.

·         We can manage your entire portfolio of applications or select ones.

·         We can deliver services from your site or from our regional offices.

·         We can deliver a full-service strategy, working in conjunction with our pre-qualified, alliance partners, or a custom solution that focuses on specific service components.

·         We can provide a full service help desk support team so that we can improve levels of problem resolution and optimize operations.

·         We can supply the necessary staffing resources or can implement well-established procedures for the smooth transition of existing staff into SPI - Outsourced IT Solutions.

·         Finally, we offer a service-based pricing model with both fixed and variable components that are easily controlled, based on the predefined levels of service.