Help Desk Solutions

Most users only have a limited knowledge of the software installed on their computers and do not have a resource to ask about how to perform a task that may simplify the job at hand. Some companies have installed help desks, but for a small organization, this is not practical.

SPI offers several means of application support for the Microsoft Office Products and basic system operating level functions.

• One option is to purchase a number of support incidents. This provides a way to for users to call with a “how to” question and receive guidance on how to complete a task. This solution provides a way for a company to gain professional level support without hiring an application “guru”.

• A second option is to provide unlimited support calls for each PCs in the organization. This option is more cost effective if you anticipate a high call volume.