Predictive Failure Monitoring and Remediation Solutions

SPI’s Server Agents provides 7x24 monitoring of server processes, pre-failure hardware alerts, and maintenance activities. When a potential debilitating event occurs on a server the NOC engineers analyze the event to determine the potential cause and activities required to correct the cause of event. When the problem can be corrected remotely, an engineer will connect to the customer network and take corrective action to bring the system back into compliance. If the problem requires an engineer to be dispatched to the customer site, the customer will be contacted to determine the most effective course of action.

In addition, Desktop Agents monitor the status of each PCs maintenance process and notify the NOC of any pre-failure warnings that the hardware is capable of producing. When an event on a PC occurs that requires remediation, the customer is contacted to determine the best course of action.

SPI’s Proactive Performance Program

• Server Agents monitor the system 7 days a week, 24 hours a day and 365 days a year. In addition to tracking maintenance activities, there can be as many as 150 or more software processes that are tracked depending on the applications a site is using to support their business activities.

• Core network devices such as routers, internet connections, switches, firewalls, and other critical network components are monitored and tracked for availability.

• Workstation hardware warnings are tracked and reported to the NOC.

• In the event of an alarm triggered by a debilitating event, the NOC engineers begin to analyze and formulate a recovery plan within 15 minutes of the alarm.

• Engineers will connect to the system and begin corrective action as soon as the analysis is complete. If the event cannot be corrected via the Internet, the client will be called to determine the best course of action. Response time for a corrective action is based on the level of service selected by the client.